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1 mark2026

PQR Ltd., an Indian software company, assigned its customer support
operations to an external agency based in Philippines. The arrangement
proved successful and PQR Ltd. is planning to outsource its Research and
Development (R&D) wing to the same agency.

  1. Identify the type of outsourcing used by PQR Ltd. in assigning its customer service operations.
  2. Specify any one benefit of the above type of outsourcing to the firm in Philippines.
  3. Give any one reason to explain why PQR Ltd. would choose to outsource a critical function like R&D.
  4. Briefly explain any one potential risk the company might face if they outsource their R&D wing. OR

Specimen paper · 2026 · CollegeDekho (mirror of CISCE PDF)

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